Shipping policy
Shipping Policy
Last Updated: [Date]
At RunPace Running, we aim to process and dispatch all orders as quickly as possible.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order has been dispatched, you will receive a confirmation email.
Delivery times are estimates and may vary during busy periods.
International Shipping
We currently ship to selected international destinations.
Estimated delivery times:
- Europe: 5–10 business days
- Rest of World: 7–15 business days
Customers are responsible for any customs duties, taxes, or import fees charged by their local authorities.
Shipping Costs
Shipping costs are calculated at checkout based on the delivery destination and selected shipping method.
We may offer free shipping promotions from time to time. Any qualifying thresholds will be clearly displayed on our website.
Delays
While we aim to meet all delivery estimates, delays may occasionally occur due to courier issues, weather conditions, customs processing, or other circumstances beyond our control.
Lost or Damaged Parcels
If your order arrives damaged or appears lost in transit, please contact us within 7 days of the expected delivery date.
Email: support@runpace.co.uk
We will work with the courier to investigate and resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding shipping, please contact:
Email: support@runpace.co.uk